Warranty

Our 1-2-3 Guarantee

  1. No Material Defects
    • Our appliances are crafted in the USA only with ADA approved materials.
    • Upon delivery, appliances will not be broken, stained or visually flawed.
  2. Crafted to Doctor’s Written Specifications
    • All RX’s will be followed exactly as written.
    • Quality Control will carefully inspect each case before fabrication and again prior to delivery.
  3. On-Time Delivery for All Quality Control Approved Appliances
    • All cases will be delivered on the date requested if within our advertised turnaround time.
    • If Quality Control detects a problem affecting an appliance’s scheduled delivery time, your office will be notified prior to 8 am on delivery day.

Limited Warranty
This warranty shall apply to direct end-user customers (treating clinicians) only.

Custom Smiles Inc. (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS OTHERWISE EXPLAINED IN THE WARRANTY POLICY DESCRIBED BELOW. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

  • Removable and Fixed restorations, including restorations over implants and custom implant abutments, manufactured by the lab are warrantied for 12 months from the date of invoice to the office.
  • Orthodontic restorations manufactured by the lab are warrantied for 30 days from the date of invoice.
  • Porcelain to metal; ceramic to metal; all ceramic; all metal; single-unit inlay, onlay and crown composite resin final prosthetics; screw-retained crowns and bridges; and milled implant bars manufactured by the lab, are warrantied for 12 months from the date of invoice.
  • Dentures and including screw-retained dentures but excluding immediate and provisional dentures manufactured by the lab up to 12 months from the date of invoice.
  • Denture Relines and Repairs are warrantied for 30 days from the date of invoice.
  • Flexible material appliances, if the failure is due to defects in materials or workmanship, for 12 months from the date of invoice.
  • Immediate and provisional dentures, partials, retainers, prosthetic stents, surgical guides and radiographic guides, and all other dental devices manufactured by the lab up to 12 months from the date of invoice to the office if the failure is due to defects in materials or workmanship.

This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device, including any chair time. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 30 days from the date of invoice. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of North Carolina and the Federal Arbitration Act (“FAA”) to the maximum extent permitted by law. The lab does not guarantee the performance of its carriers used to transport the devices.

To receive any warranty or replacement policy benefits, the treating clinician must notify the lab directly for instructions on how to exercise any warranty or replacement policy benefits. The treating clinician requesting warranty or replacement policy benefits must also be in financial good standing with the lab and must have installed all lab or other devices in accordance with industry standard and accepted medical/dental practices. The lab reserves the right to modify or terminate its warranty program or replacement policy (or any aspect of either of them) or exclude any individual dentist or other entity from receiving this limited replacement policy benefits for any reason, at any time in its own discretion, including if the lab determines the claims are not made in good faith or violate the letter or intent of the policies. The lab will use commercially reasonable efforts to provide notice of material changes to the policies to clinicians, including by posting any updated or revised policy or warranty language on the lab’s website(s).

NOT WITHSTANDING THE ABOVE, THE LAB WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO A PRACTICE RELATIONSHIP WITH THE LAB, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME JURISDICTIONS EITHER DO NOT ALLOW OR PLACE RESTRICTIONS UPON THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TYPES OF AGREEMENTS; FOR THESE JURISDICTIONS, THE AFOREMENTIONED LIMITATION ON LIABILITY SHALL BE TO THE MAXIMUM DEGREE PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN ANY EVENT THAT THE LAB’S TOTAL LIABILITY TO THE PRACTICE FOR ANY OR ALL OF THE PRACTICE’S LOSSES OR INJURIES FROM THE LAB’S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY THE PRACTICE TO THE LAB FOR THE DEVICE(S) AT ISSUE.